Our Principles
1. We want to be positive and treat everyone with respect.
2. Any concerns or complaints should be dealt with as quickly as possible.
3. Once a complaint is underway all people indicated should be kept informed of progress.
4. Complaints should be dealt with confidentially.
5. Most complaints should be dealt with without using our formal procedures.
6. Complaint outcomes should help to improve the College where possible.
7. All formal complaints will be investigated.
8. An unsatisfied complainant can take complaints further up the ‘complaints ladder’.
9. The Complaints procedure should be time limited.
10. The Governing Body and the Local Authority can use formal procedures to investigate a complaint.