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Leadership and Development

Appraisal Interviewing is one of the key management techniques for evaluating and monitoring peoples’ performance at work. Most organisations have their own formal appraisal interviewing system. This course supplies a comprehensive guide to developing your skills in appraisal interviewing whatever the formal system adopted by your organisation. The course looks at all aspects of appraisal interviewing and includes skills that can be used in other interview situations. The overall objective is to help you increase the effectiveness of appraisal interviews.

This course is based on Professor John Adair’s work on Leadership and looks at the eight key leadership functions that you will have to do, or manage, as a leader. You will explore the skills needed to provide the functions which improve your ability to be an effective leader, and in doing so, improve your ability to lead effectively by satisfying task, team and individual needs in the 3 circles.

This course is about one of the most fundamental decisions you ever make at work - whether to do a piece of work yourself or delegate it. Delegation is the key to empowerment. This course explores the barriers to effective delegation, the benefits from delegating more, what should be delegated and what shouldn’t. It also examines the choice of whom you should delegate to. As a result of this course you will want to delegate more.

Performance Troubleshooting is all about identifying causes and solving performance problems at work. But to solve a problem, first you must be able to describe it. This course gives a systematic and highly effective approach to describing performance and analysing problems at work. It’s called the Human Performance System, or HPS. The overall aim of the course is to ensure you can use the HPS to: - Improve your own performance - Improve the performance of someone who works for you.

Bringing in projects on time and in budget is for many people the most crucial measure of success at work. This course covers the essential steps in managing projects to achieve this success. 

Team Building 

This course will make you a more effective leader - whether you’re responsible for leading a project, a team, a unit, a department or even a company!  Whatever your role, we’re assuming you must lead people in order to achieve results. This course focuses on ACTION you can take to ensure people follow you so you get results

This course is based on Professor John Adair’s work on leadership. It will enable you to understand the three main approaches to leadership: the qualities approach, the situational approach & the functional approach.  Furthermore, it will also show you how to apply the principles of leadership in terms of the 3 Circle model which illustrates the interlocking needs of the task, the team and the individual - all of which the leader has to satisfy.

Learn how to build productive relationships at work. To be successful, you need productive relationships at work. This course will help you understand different types of behaviour, their characteristics and their potential impact on the people you work with. It gives guidance on how to use assertive behaviours to express your ideas, beliefs and feelings and responsive behaviours to find out what others think, believe and feel. It will also help you understand the way aggressive and submissive behaviours operate and gives practical advice on how to deal with them. The course will help you build more productive relationships at work - ones where everyone is committed to achieve their objectives.

Improving the effectiveness of decision-making has many benefits for individuals and the organisation. This course demonstrates an effective decision making process which will help you improve your performance. The overall objective is to help you increase the effectiveness of decisions you make at work.

Excellent objectives and plans, everyone agrees, are the basis for effective results. But setting objectives is just the first step on the road to development.  You’ve got to make them happen! This course presents a four step plan, the ‘Make Objectives Happen Loop’, that ensures sound objectives are set and followed through so that they actually happen.

Learn how to manage yourself better. One aspect of improving performance is to manage yourself better. This course presents a range of techniques for improving your performance at work - and they require no one else but YOU to make them work. The techniques will enable you to: Take responsibility for your performance at work, Develop your expertise in self - management techniques and above all… Get things done.

The overall aim of this course is to improve your skills in concluding successful negotiations. That is, reaching agreements which both parties are committed to honour and which benefit your organization.

This course is about you and your own development. It helps identify and plan what you can do to develop your own skills, knowledge and abilities, in order to achieve what you want from life. By the end of the course you’ll have an action plan for your development as far into the future as you choose.  Although you’ll focus on your working life, many lessons apply equally well to your personal life too. You can do this alone, but you’ll find it more helpful to work with other people: Your team leader Colleagues you trust and respect, your training or personnel officer, your coach or mentor, family or friends.

Learn how to solve problems effectively. No matter what job you do, or how senior a position you hold, one thing is certain - you will regularly be confronted with problems that have to be solved. This course will enable you to use a combination of analytical and creative skills to solve problems using a simple step-by-step process that can be used in any problem situation. By using a systematic approach to solving problems you will transform your skills in finding their root cause.

Learn how to conduct successful selection interviews. Selection Interviewing is one of the key management techniques for evaluating whether a job applicant is suitable for the post on offer. This course supplies a comprehensive guide to developing your skills in selection interviewing no matter how your organisation goes about selecting staff. The course looks at all aspects of the selection interviewing process and includes skills, which can be used in other interview situations.

Objectives form a crucial part of every manager’s job. They guide everything important that we do at work. If we are trying to achieve the wrong objectives, we can’t possibly perform well. Yet setting good, clear objectives is difficult to do. The course’s overall aim is to show you how to set effective objectives.  These could be objectives for yourself, other individuals, your team or even for a whole organisation. They could be long-term or short-term.

The pace of life gets faster and faster each year, pressures on time intensify.  The need to create extra time to fit everything in at work is getting more urgent... Effective time management is essential to keep your head above water. This course shows how to manage time to create time to achieve the things that are really important to your overall performance.

Learn how to be a successful team member. The secret of successful teams lies with the team members. This course aims to make YOU a better team member by looking at:

• How teams work

• What makes a successful team

• Why teams struggle

• Ways to improve a team’s performance. Throughout the course there will be times where you are asked to STOP TO THINK about your own work situations and there are TIPS for SUCCESS to improve your team performance.

That’s where this course will help! It introduces some basic financial principles.  You’ll understand your own role in your company’s financial well-being and be able to gauge a company’s overall financial health.

 £9.99 per course lasting 1½ - 2 Hours